Terms & Conditions

Please read the following terms and conditions carefully before placing an order for handmade breast milk preservation jewellery. By placing an order, you agree to adhere to and accept these terms and conditions.

Order Placement:

1. All orders must be placed through our website.
2. To place an order, you must provide accurate and complete information, including your contact details and any specific customisation requests.

Breast Milk Collection:

1. It is your responsibility to provide enough breast milk for the creation of the jewellery piece(s).
2. We recommend following proper guidelines for collecting and storing breast milk to ensure its safety and suitability for preservation.
3. We are not responsible for any issues arising from improper storage, handling, or transportation of the breast milk to our studio.

Customisation:

1. We offer customisation options for each jewellery piece, including choice of design, metal, and other features as specified on our website.
2. Customisation requests must be communicated clearly at the time of order placement.
3. Minor variations may occur in the final product due to the handmade nature of the jewellery.

Pricing and Payment:

1. The prices of our breast milk preservation jewellery are clearly stated on our website and include the cost of materials, labour, and preservation process.
2. Payment must be made in full at the time of order placement.
3. We accept various payment methods as specified on our website.

Production Time:

1. The production time for each jewellery piece is provided on our website and may vary depending on customisation and order volume. This is anything between 12-16 weeks.
2. Delays in production may occur due to unforeseen circumstances. In such cases, we will inform you of any changes to the estimated production time.

Shipping:

1. We offer shipping to the address provided during order placement.
2. Shipping costs are not included in the jewellery price and will be specified during the checkout process.
3. We are not responsible for any delays, damages, or losses that occur during shipping.

Returns and Refunds:

1. Due to the personalised and custom nature of breast milk preservation jewellery, we do not accept returns or offer refunds, except in cases of manufacturing defects or errors on our part.
2. If you believe there is a manufacturing defect or error, you must notify us within 14 days of receiving the product. We may request photographic evidence to assess the issue.

Care and Maintenance:

1. Care instructions for your breast milk preservation jewellery will be provided upon delivery.
2. Proper care and maintenance are crucial to preserve the longevity and appearance of the jewellery.

Intellectual Property:

1. All designs and intellectual property associated with our breast milk preservation jewellery are the exclusive property of our company Forever Milk Drops / Sals Forever Flowers Ltd

Privacy:

1. We respect your privacy and handle all personal information in accordance with our Privacy Policy.

Amendments:

1. We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website.

Contact:

1. If you have any questions or concerns about these terms and conditions, please contact us via email info@salsforeverflowers.com.